Dept. of Medical Informatics and Clinical Epidemiology
Oregon Health & Science University
Objective: To understand the impact experienced by users in the dental school setting of integrating clinical information systems (CIS) into patient care. Design: We used qualitative research methods, including interviews, observations and focus groups, to capture the experiences of CIS users at a single institution. The data were analyzed using the grounded theory approach. Results: Nine themes emerged from the data: 1) CIS benefits were disproportionate among users, 2) Communicating about the CIS was challenging, 3) Users experienced a range of strong emotions, 4) The instructor persona diminished, 5) There was variation in how usersâ time was impacted, 6) The training and support needs of end-users were significant, 7) There were shifts in the schoolâs power structure, 8) Lack of CIS usability made documentation cumbersome, and 9) Cliniciansâ workflow was disrupted. Conclusion: By identifying the issues experienced by users as the CIS was integrated into patient care, administrat
School of Medicine
Hill, Heather K., "The impact of a clinical information system on users in the School of Dentistry : a case study" (2009). Scholar Archive. 575.
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